All new software
orders purchased online are available for immediate download.
Approved purchase orders faxed to us are available for download
the same day that we receive the fax, and orders paid for by paper
check and mailed to us are available for download the same day
we receive the order.
We ship out a Software
Package via USPS First Class mail for selected products after
payment is completed or we receive an approved purchase order.
All payments by check may be subject to a 5-7 business day delay
while checks clear. All software is usually mailed out within
48 hours of the completed payment, and most users receive the
software within 3 business days of us mailing it out.
All software order
shipments include the software product on CD-Rom or DVD, an installation
booklet, and the software's serial number. The serial numbers
themselves are always send in a sealed, tamper proof, green envelope.
All of our software comes with a 60 day 100% money back guarantee, and will work for 30 days before it must be registered.
After your purchase, we mail you your Software
Package which includes the software on CD-Rom / DVD, an installation
booklet, and the software's serial number in a separate, sealed
green envelope. To use the software beyond 30 days from when you install it, you will need to open the separate sealed green envelope. Once the serial number envelope is
opened, no refunds will be given. Additionally, if you request
the serial number by email or through phone support, there will be no
refunds given once the serial number is given to you. Please keep in mind that the custom work that we do specifically for your business is not refundable and will be charged for according to our pricing sheets.
In the unlikely event that you want to return
our software, simply contact us by phone or email to get an
RMA number, write the RMA number on the outside of the software
package, make sure the software package includes the software
product CD-Rom and the sealed and unopened green serial number
envelope, and return the entire software package to us postmarked
within 60 days of the purchase date. We will issue a credit
as soon as we get the software package back.
will only accept a software product return if the software package
is returned to us and postmarked within 60 days of the purchase
date, the serial number envelope has not been opened, and that
you have a valid RMA number written on the outside of the package.
Returns that lack an RMA number, contain an opened serial number
envelope, or that are postmarked after 60 days from the purchase
date, will be sent back to you.
return rate is very low, and usually our software is returned
because the user couldn't figure something out and didn't bother
to call us for help. Please keep in mind that our support staff
is available to assist you in installing, configuring, and using
our software. Our support staff can be reached by phone or email,
whichever you prefer during support hours (M-F 9am-5pm EST),
and our product forums are always available.
send any questions regarding our return policy to firstname.lastname@example.org.
and New Version Updates
All other software products come with our Support Package that includes
1 year of phone, online, and email support and 1 year of new version
updates from the initial purchase date. Support includes unlimited
help with installing, setting up, and using our software and free
updates to all new versions of our software released during the
If you let your support expire and you need support, support is charged
on a per issue/call basis of $65. Alternatively, you can repurchase
the software at 50% of the retail price, which will get you the
newest version along with the standard support package that is
included with all new purchases.
We strongly recommend that you renew your annual support package to
keep your software current and to also get free unlimited help
and support when you need it. Keep in mind that our purchased
software will continue to work indefinately regardless of whether
you renew your support package.
Our systems can interface with other programs from Microsoft
Office, Image Viewer Programs, and other applications. Aside from
networking, which is included in our Support w/networking Package,
we cannot provide support for software that we did
not create. Please direct all support questions about outside
programs to the developers of those programs.
For any custom development, we can either charge a fixed fee for the
project or we can charge by the hour. For fixed fee projects,
we agree on the length of time required to complete your request
and the cost before work begins. As such, half is due before work
begins and the remaining half is due upon delivery of the new
software. For projects charged by the hour, an initial deposit
that covers 25% of the project estimate is due before work begins,
and the remainder is due as work is performed on a set schedule.
make every attempt to keep our users satisfied with our products.
We thoroughly test every product before it is released. After
we test the product, we give a limited number of that product
to users and elicit their feedback. We release our products only
after they have proven to be useful, stable, and according to
our knowledge error/bug free.
However, because of the myriad of functions within our products, there
is a small possibility that an error will make it into the production
version of our products. We ask our users to inform us of any
issues that arise out of the use of our products. These issues
can include suggestions, recommendations, error reports, or new
functions that the user would like to see in future versions of
our products. All of our products can be simply and effortlessly
upgraded to the latest version of that package without any data
loss. If one of our users reports a critical error in our product,
we immediately resolve that error and make the corrected software
available for download on our website. We then e-mail update instructions
to all of our users that use that product and are currently registered
for support. Non-critical errors are corrected in the next release
of that product.
We make every effort to assist our users in keeping their information
safe. Our backup program allows our users to easily backup and
store their data. Because our products are written in Microsoft
Access 2002/XP, there should be no compatibility issues with Windows
operating systems. That being said, hard drives crash and computers
break. By using our products, our users agree that our liability
is limited to replacing our software on CD-Rom / DVD only. We
are not responsible for lost data, time and effort required to
re-enter data, or anything else except replacing our software.
Software piracy is an important issue to us. Our revenue and growth
depends on users of our products purchasing those products. Because
all software can be duplicated and distributed without reimbursing
the creator and owner of that software, we cannot ensure that
all users of our products have purchased those products. Unauthorized
users of our products will not receive any support and will further
be prosecuted to the full extent of the law.
Our products help professionals make sales and earn money. We hope
that users of our products see their value and do the right thing.
We do not sell or offer any information about our clients/users to any outside parties.
We do occassionally ask current users to provide testimonials.
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